Answered By: Paul Streby
Last Updated: Aug 26, 2015     Views: 217

There is a firewall setting on Comcast modem/router that can interfere with using library resources. Fortunately, you can fix the problem yourself:

  1. Open a web browser (such as Internet Explorer, Chrome, or Firefox).
  2. Open the wireless gateway’s Admin Tool at
  3. Type in the Comcast/Xfinity username and password for the modem/router.
  4. On the Admin Tool home page click Gateway.
  5. Under Gateway click Firewall.
  6. From there you can choose: Minimum Security (Low).

Feel free to call the ITS Helpdesk at 810-762-3123 (option 1) for assistance.

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